InviFill InviFill Legal
Home
Legal

Refund Policy

At InviFill, we want you to be confident before you purchase a Pro plan. Try the free demo before you buy, so you know exactly what you're getting. All Premium purchases are final and non-refundable.

Last updated: September 14, 2026

1. Try before you buy

Before purchasing the Pro plan, we strongly recommend trying our free demo on your own browser/device with your own invitation template, your own fonts and your own guest list — you can bulk generate hundreds of PDFs to make sure InviFill works for your needs. The Free demo requires no payment and no account and has the same core functionality as the Pro plan — it only adds a watermark band to each PDF page, a filename prefix and a fixed line in the PDF's Title metadata.

Get yourself educated about this tool — read through our website, how it works and our FAQs and test the live demo before purchasing our Pro plan.

2. No refunds

Because the free demo lets you fully evaluate the Service before paying, Premium purchases are final and non-refundable under any circumstances — whether you bought the annual plan or the lifetime licence and regardless of how much of the Service you've used. Please test the free demo thoroughly and make sure InviFill fits your needs before purchasing.

We do not offer refunds for Pro purchases under any circumstances. This includes, but is not limited to:

  • Change of mind after purchase
  • Accidental purchase
  • Failure to use the product after purchase
  • Not needing the product anymore
  • Compatibility issues that could have been identified during the free demo
  • Failure to test the product before purchasing
  • Dissatisfaction with specific features or functionality
  • Purchasing the wrong plan
  • Duplicate purchases made by the customer

3. Annual renewals

The annual Premium plan does not renew automatically — there is no auto-renewal and you will never be charged without taking action. We'll notify you before your plan is due to expire and you can choose to pay again at that time to continue your subscription. If you don't renew, your plan simply expires at the end of the billing period and access reverts to the Free demo. Payments for a new annual term are final and non-refundable, same as your original purchase.

4. Lifetime licences

The lifetime Premium licence is a single, one-time charge with no recurring billing. Like all Premium purchases, it is final and non-refundable — we recommend using the free demo to confirm the lifetime licence is the right choice before you buy.

5. Duplicate or failed charges

The no-refund policy in Section 2 applies to valid purchases and changes of mind. It does not prevent us from correcting genuine billing or payment-processing errors.

Duplicate Charges

If you are charged more than once for the same purchase due to a technical issue or payment-processor error, please contact our support team with your transaction details. We will review the transactions and, if a duplicate charge is confirmed, correct the billing error appropriately.

Failed Transactions

If your payment appears to have been charged but your Pro licence was not activated because of a payment-gateway or processing failure, please contact us with your transaction details. We will verify the payment and, where the payment was successfully received, activate the applicable licence.

In cases where a payment did not complete and the amount shown is only a temporary authorization or pending hold, the hold will generally be released automatically by your bank or payment provider according to its processing times.

This section applies only to genuine billing or payment-processing errors. It does not create an exception to our general no-refund policy for valid purchases, including purchases made by mistake or changes of mind.

6. Chargebacks

If you have a billing question, payment issue or concern about a charge, please contact us first — most issues are resolved faster this way than through a bank or payment processor. Before filing a chargeback or payment dispute, please give us a reasonable opportunity to review the issue and assist you. If a chargeback is filed without contacting us first, we may temporarily suspend or restrict access to your Pro licence while the dispute is investigated.

We reserve the right to provide relevant transaction and account information to the payment processor or financial institution when responding to a dispute.

Submitting a fraudulent chargeback or knowingly disputing a valid, authorized charge may violate our Terms of Service and result in suspension or termination of your account or licence.

7. Changes to this policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any updates will be posted directly to this page with a revised "Last updated" date and continued use of InviFill after an update constitutes acceptance of the modified policy. That said, a purchase is always covered by the policy in effect on its purchase date — changes apply only to purchases made after the update.

8. Contact

If you have any questions about this policy or need assistance with a billing issue, please reach out to us at contact@invifill.com.